Frequently Asked Questions

Everything you need to know about your BOROUX experience.

What is the standard shipping timeframe for BOROUX orders?

Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive at your doorstep.

Do you offer a warranty on your home products?

Yes, all BOROUX products come with a limited one-year warranty that covers defects in materials and workmanship under normal household use.

What is your return policy?

We offer a 30-day return window for items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return.

How do I care for and maintain my BOROUX items?

Each product includes specific care instructions. Generally, we recommend hand washing with mild soap and avoiding abrasive cleaners to preserve the finish and longevity of your home goods.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. If you need to make changes, please contact us within 1 hour of placement, and we will do our best to accommodate your request.