Returns & Exchanges

At BOROUX, we stand behind the quality of our hydration solutions and offer a 30-day return window for items in their original condition. If you are not completely satisfied with your purchase, we are committed to making the exchange or refund process as seamless as possible.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the unused products in their original BOROUX packaging, ensuring all components and manuals are included to avoid restocking fees.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it to the outside of your package, then drop it off at any authorized carrier location.

4

Receive Refund or Exchange

Once our warehouse inspects the returned items, your refund will be processed to your original payment method or your replacement order will be shipped within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing